Eleven days since I first called, and four since my follow-up call, I’m still waiting for the box to arrive from Apple in which I am to send my computer back for repair. At this rate, actually repairing it is going to be a very minor part of the total time taken.

On the other hand, if they have this much trouble shipping me a generic packing box, I’m not especially confident that I’ll ever get my iBook back again.